Back to blogAssist, don't replace — draft replies, summarize tickets, suggest next steps. Guardrails — human approval for anything customer-facing or financial. Observability — log prompts, latency, and override rates from day one.
ai2024-03-108 min read
A Practical Guide to AI Integration in Enterprise
Where AI belongs in your stack—and where a well-built API or rule engine is still the better choice.
By Cyber Menta Team
Start with a decision, not a model
Ask: will a model reduce human review time, improve accuracy, or unlock a product feature customers will pay for? If the answer is vague, wait.
Integration patterns that work
LLM optimization
Token cost and latency kill ROI. Cache stable context, trim system prompts, and route simple cases to cheaper models. That is where LLM optimization pays for itself.